I need a refund!
If there is an issue with a machine you are using, and you have lost money, please write us a note or call us with all of the following information and drop it in the grey box near the office door! If you are missing any of this information we will be unable to provide you with a refund!
*Because of theft we are unable to provide paper and pens.
- Phone Number
- Amount Lost
- Machine Number
- Date & Time (used to verify your situation on the security cameras, this is EXTREMELY IMPORTANT)
If a machine is broken, please let us know! If people don’t tell us, we can’t get it fixed!
My items are missing!
Manoa Laundry is not liable for any clothes or items forgotten and left unattended. Please remember to check your pockets, read use specifications on the machines, and check for our small out-of-order signs. We strongly advise not leaving your clothes unattended. While this is a safe neighborhood it is unwise to leave your personal belongings without supervision.
My clothes have been damaged!
Please immediately drop us a note with detailed information (using the refund info as a template).
Can I leave my clothes overnight?
No you may not. If you choose to hide your clothing somewhere in the laundry please be aware Manoa Laundry absolves itself of all responsibility regarding it being stolen or tampered with. Because of health concerns all abandoned clothing left for longer than 72 hours will be removed from the premises.
I have some books and magazines I would like to leave!
We welcome leaving books and magazines to share and for others to read! Please do not leave any magazines/newspapers that are over three months old, or they will be removed.
I would like to put something on your board!
Please do! We welcome fliers and business advertisements. Please post on the board responsibly. Anything involving lewd conduct will be removed.
How can you be contacted?
Please drop us a letter or a note in the grey box by the office door, or call us! We check it twice a week! Please understand that we will get back to you in the order that your notice is received.